The PNR Change Process

  • Within the TraveluXion Application, the Requestor can make changes to the existing Travel Request (TR) up until Stage 8 in the TraveluXion self-booked (Online) Process.
  • After Stage 8 in the TraveluXion self-booked (Online) Process, The Requestor would need to create a new TR in TraveluXion and link it to the original Travel Request, this is deemed as best practice to ensure sufficient controls are in place to manage risk, costs and compliance.
  • The Agency can make changes to the PNR at any given point in time during the life cycle of the TR; however, they need to remember to place the PNR on the upload queue in order for the TraveluXion Application to store the latest version of the PNR.