Trending in 2017 is “Traveller Friction”, this trend is overtaking the importance of understanding the total cost of travel, which is one of the benefits of an expense management system.

What does this mean exactly?

Scott Gillespie from tClara is quoted as saying “Frequent business travellers will realise that friction means the wear and tear on the traveller and the resulting cost, not only to the traveller but also to the company, as a result of that traveller having to travel for business.” It manifests as potential bouts of jet lag, red eyes and late-night return flights. The cause, staying away from family and eating bad sandwiches on the run, it can even lead to illness and unproductivity caused by stress or lack of sleep. He also goes on to say that expense management solutions cannot account for this equation.

TraveluXion however was purpose designed to offer independence to Corporations and to offer best in class on-demand reporting to highlight and extrapolate such equations as part of an organisations’ Duty of Care.

Tips on how to minimise this ‘wear and tear’ on the business traveller, and, as a result, reduce travel costs:

1 – Budget owners must set traveller-related goals for example consider reducing work days lost by business travellers on the road by 5% or improve staff retention by 10%.

2 – Procurement and human resources should agree on a measure for tracking costs of traveller wear and tear.

3 – The travel manager should provide travel strategy plans that link to traveller-related goals for example improving expense reimbursement processes, providing en-route booking support and offering trip hardship allowances.

4 – These goals should be monitored, the total travel costs assessed and travel strategies adjusted accordingly